What services are available to me if I think I might be sick or need to talk to someone?
Members who feel like they may have been exposed to COVID-19 are being advised to immediately call their provider. To find a network provider they can visit My Account or their UHCSR mobile app
If you need to talk to someone but aren't sick, UHCSR insureds have access to Student Assistance Program to assist telephonically including 24/7 counseling, health risks assessments, health/fitness calculators and other helpful resources. The phone number is available on your UHCSR Mobile App or your My Account.
Will testing and physician visits be covered for COVID-19?
Yes, we will be waiving costs for COVID-19 testing provided at approved locations in accordance with the CDC guidelines. In addition, we will waive copays, coinsurance and deductibles for visits associated with COVID-19 testing, whether the care is received in a physician's office, an urgent care center or an emergency department.
What about services performed outside of the US, will it be covered?
Yes, The claim will be subject to policy provisions and limitations. Any policy with an exclusion for services in their home country, the exclusion will be waived for the remainder of the 19-20 policy year. If the policy includes HealthiestYou, our telehealth product, it will now allow free visits outside of the U.S. Contact the Customer Services number on your ID Card for more information.
You can submit the claim via My Account. If you need help, watch the video.
Will the treatment be covered for COVID-19?
Yes as of 3/30/2020, we will be waiving member cost-sharing for the treatment of COVID-19 through the national public health emergency period.
Will cost-sharing be waived for Telehealth visits?
All policies that have access to HealthiestYou will continue to provide telehealth visits at no cost throughout the policy year. In addition, for COVID-19 in and out-of-network telehealth services, cost-sharing will be waived through the national emergency period, currently set to end on October 22, 2020.