The following types of modifications may be requested through email or tickets:

1. Change personal information(birthdate/email address etc.)

2. Refund

3. Coverage adjustment



In order to submit a modification request, the following information is required

  • Name:
  • Email Address Used to Register the Account
  • Date of Birth
  • Plan


For refund:

  • The reason you need to cancel the plan
  • Official documents( For example, official waiver denial, which must be submitted within 2 weeks of purchase)


For coverage adjustment:

  • The reason you need to modify the plan
  • Official documents if possible( For example, official waiver denial, school program requirement)



Requests have to be submitted through the website portal, email, or tickets to be consider a valid request.