24/7 Customer Services (Sunday-Friday）
Access the WeChat official account and enter your question in the chat box for instant customer service assistance.
Bilingual Chinese and English Customer Service: (812)360-2313
Office hours (west coast time) : 9:00 AM-2:00 AM(next day) daily.
Bilingual Customer service can assist customers with questions such as insurance purchase, insurance waive, insurance renewal, adjustment of insurance plan and coverage time, etc.
Email customer service: sm@smcovered.com
SM email customer service is the most efficient channel for customer service. Your questions will be answered within 12 hours.
The nurse hotline: (855) 558-2004
The nurse hotline is UHC's professional medical resource, providing you with all-weather medical care.
You can call the 24-hour nurse hotline at any time to learn about your condition, medical information, how to choose medical services and knowledge of disease prevention.
UHCSR: (866) 352-8632
If you have any questions about insurance claims, insurance benefits, UnitedHealthcare My Account, insurance card, etc., please contact UHCSR customer service.