24/7 Customer Services 

Access the WeChat official account and enter your question in the chat box for instant customer service assistance.


Bilingual Chinese and English Customer Service: (812)360-2313

Office hours (west coast time) : 9:00 AM-6:00 PM daily.

Bilingual Customer service can assist customers with questions such as insurance purchase, insurance waive, insurance renewal, adjustment of insurance plan and coverage time, etc.


Email customer service: sm@smcovered.com

SM email customer service is the most efficient channel for customer service. Your questions will be answered within 12 hours.


The nurse hotline: (855) 558-2004

The nurse hotline is UHC's professional medical resource, providing you with all-weather medical care.

You can call the 24-hour nurse hotline at any time to learn about your condition, medical information, how to choose medical services and knowledge of disease prevention.


UHCSR: (800) 767-0700

If you have any questions about insurance claims, insurance benefits, UnitedHealthcare My Account, insurance card, etc., please contact UHCSR customer service.