What can I do if my waiver application is denied? 

Please contact our customer service at (812)360-2313 immediately. If your plan did not meet the waiver requirements of your school, our customer service representatives will assist you in upgrading the insurance plan to an eligible plan or requesting for a refund. Please note that the deadline to apply for a refund is 14 days after you receive the waiver denial notification from your school. 

You can login to your Student Medicover account to submit a refund request.

LOGIN-> Help Center -> SUBMIT A TICKET

If you'd like to cancel your coverage, you must provide one of the following documentation types:  official waiver denial, eligibility documents or other supporting documents. 

In the “Message”, please describe your reason for requesting a refund.